The 3 Interpersonal Skills To Improve The Relationship With Your Team And With Patients.
Everyone comes to the consultation with their fears, their way of communicating, thinking and acting.
So the first thing we have to do is to know the patient: how can we know what he wants? How can we know what he fears?
Developing these 3 skills will help you improve the treatment of your patients and teammates.
1. Active Listening And Empathy.
Active listening is the ability to listen to others without making value judgments.
There are three guidelines for putting active listening into practice:
Avoid interrupting the person who is speaking,
Prevent projecting your own story or experiences in your words,
Avoid judging or rejecting what the other person is feeling.
One way to enhance active listening is to avoid using questions whose answers can be yes or no. Instead of asking if you brush your teeth after each meal, try asking what you usually do after meals.
With open questions, you can find out much more about your patients, while practicing active listening.
Empathy is the ability to put yourself in the other person’s place.
It is the way we have of “getting into the skin of the other,” implying ourselves in the experience that narrates us and feeling like our emotions the one who speaks to us.
A simple technique to demonstrate our interest and empathy for the words of your patient is to intersperse small indicators of attention. Looking into the eyes, nodding while speaking or saying “I understand” or “I understand you” help your patient to open up. And to you to be more empathetic and to use active listening better.
Empathy and active listening are undoubtedly the two most powerful tools to know what your patients feel and need.
Develop them, and you will be able to connect with them and achieve their satisfaction.
2. Decision Making And Proactivity.
As responsible for our clinics, we are used to making decisions. It is the ability to take responsibility for one’s choices, taking into account ethical, social and security aspects.
However, there are two great profiles when making decisions: those who make decisions reactive and those who take them proactively.
The first ones, the reactants, let things happen. They wait and when there is no other
choice, they act.
To be emotionally competent you must be proactive. You must develop the ability to look for opportunities instead of waiting for things to happen.
A reactive dentist is one who reacts. That counterattacks If the big franchises are giving the first free consultation, he too.
The proactive dentist takes the initiative to create opportunities for each obstacle. The proactive dentist foresees the consequence of the problems (“if I also give a free consultation, I not only stop billing, but I am giving rise to the franchises to respond more aggressively”) and look for creative solutions in the face of adversity.
They are people who go hand in hand with overcoming and not a failure.
3. Teamwork And Collaboration.
Teamwork is the ability to create synergy to achieve collective goals that result in a benefit for all parties.